Customer-centered Company

To provide a comfortable and safe method of transportation to domestic and foreign passengers,
Airport Limousine focuses on enhancing services and elevating customer satisfaction by developing and operating various contents and amenities for passengers.

• 

  01

  Automatic Multilingual Audio
  Guide Broadcasting System

  Audio guides for passengers in the bus were previously available in Korean and English languages, but we have further expanded the audio guides to include Japanese and Chinese, in consideration of the diversity of passengers using our airport bus services. Currently, audio guides are provided in a total of 4 languages.
• 

  02

  Real-time Location Tracking
  Information System

  The BMS system of the Seoul Metropolitan Government is utilized to track vehicle locations in real-time, to maximize the convenience of passengers on using the airport bus.
• 

  03

  Installation of the
  Digital Tachograph

  The tachographs installed in all airport buses for recording operations have been upgraded, from the existing analog version to a digital version, to more efficiently share vehicle operation information with the Korea Transportation Safety Authority to prevent traffic accidents and ensure passenger safety.
• 

  04

  Installation of the Wireless
  Communication Devices (TRS Radio Sets)

  Optimum operating conditions are maintained through real-time vehicle control from the Operations Control Center through wireless communication devices. Customer complaints and lost items of customers are handled quickly to maintain our reliability and transparency toward customers.
• 

  05

  Other Customer
  Services

  Various other improvements have been implemented in our customer services, such as limousine pick-up services and arrangements with the luggage service staff in Incheon International Airport, Gimpo International Airport and other major downtown locations.